Providing excellent customer service requires every member of our team to be engaged with the success and satisfaction of each of our clients. The Technical Concierge Service Team on our Help Desk ensures all service requests received from a direct call in, email, or through the online service request form are successfully created into a ticket and entered into our help desk queue. Our clients have a direct technical liaison for their questions, updates, and any general needs. Upon completion of their ticket, each client receives a survey to give our team feedback on their performance. This feedback is important to our growth, professionally and personally, and helps us to continue to improve ways on how we provide customer service.