Break/Fix vs. Managed IT Support: Which Is Best for Louisville Businesses?
When it comes to IT support, Louisville businesses often ask: What’s the difference between break/fix and managed IT services? The answer comes down to one word: approach.
- Break/Fix is reactive—you call for help only when something breaks.
- Managed IT is proactive—your provider monitors and maintains systems to prevent problems before they happen.
Break/Fix vs. Managed IT Support at a Glance
| Feature | Break/Fix IT | Managed IT Support |
|---|---|---|
| Approach | Reactive: Call a technician after a problem occurs. | Proactive: Continuous monitoring and maintenance. |
| Cost | Unpredictable: Pay per incident, often costly. | Predictable: Fixed monthly fee for comprehensive support. |
| Downtime | High risk: Longer downtime while waiting for repairs. | Low risk: Issues resolved before they disrupt operations. |
| Scope of Service | Limited: Fixes only the immediate problem. | Comprehensive: Includes cybersecurity, cloud services, and strategic planning. |
| Long-Term Strategy | Absent: No planning for growth. | Strategic: Aligns IT with business goals and future-proofing. |
| Security | Reactive: Help only after an incident. | Proactive: Continuous monitoring, updates, and threat detection. |
Which IT Model Fits Your Business?
Choose Break/Fix if:
- You have a very small business with minimal IT needs.
- Your budget is extremely limited and you can tolerate downtime.
- You have an internal IT team that only needs occasional outside help.
Choose Managed IT Support if:
- Your business relies heavily on technology for daily operations.
- You need predictable budgeting and want to avoid surprise costs.
- You require strong cybersecurity and compliance.
- You’re growing and need scalable IT infrastructure.
- You want to focus on your core business—not IT headaches.
Why Louisville Businesses Trust Louisville Geek
Trust isn’t built overnight—it’s earned through consistency, clarity, and care. At Louisville Geek, we don’t just fix problems; we prevent them, simplify technology, and help you plan for what’s next. Here’s what makes us a trusted IT partner for Kentucky businesses:
- Always-On Support: Our 24/7 help desk and on-site engineers ensure your team never feels stranded. When you call, you get real technicians—not bots or outsourced call centers.
- Enterprise-Grade Solutions: Through vendor partnerships with Microsoft, Dell, Check Point, Arctic Wolf and other industry leaders, we deliver proven technology at competitive rates.
- White-Glove Service: From procurement to deployment, we handle every detail—so your IT works seamlessly without adding stress to your day.
- Strategic IT Consulting: Our virtual CIOs and Solutions Managers help you build a roadmap for growth, aligning technology with your business goals and future-proofing your operations.
We’re local, proactive, and invested in your success. Our mission is clear: to enable clients to fulfill their purpose while bringing clarity and confidence to IT—so you can focus on what matters most, not what might break next.
Ready to Stop Reacting and Start Planning?
Break/Fix might solve today’s problem, but Managed IT builds tomorrow’s success. If you’re ready for fewer surprises, stronger security, and a partner who thinks ahead, Louisville Geek is here for you—local, responsive, and committed to your growth. Let’s take the guesswork out of IT. Contact Louisville Geek today to start building your IT strategy.
