Choosing the Best IT Support for Your Business

Even before the pandemic hit, small businesses were realizing the importance of outsourcing their IT support to adopt efficient, flexible, and cost-effective IT systems. Oftentimes, IT can become too complex and demanding for an internal support person (or team for that matter). Most companies simply can’t keep up, which is why small businesses typically outsource their IT needs to a managed IT services provider (MSP) like Louisville Geek.

What is an MSP?

MSPs are typically composed of engineers or specialists from various IT fields, and together, they provide various IT services such as network management, help desk support, IT consulting, cybersecurity, and cloud support.

What are the benefits of MSP’s?

For many small businesses, they end up saving money when they outsource their IT. Because any reputable MSP will have strategic partnerships with industry-leading technology vendors in place, their buy rates for software are far better than if a company were to try and purchase on their own. Another advantage is the ability for MSP’s to provide remote support. When an IT issue occurs, small businesses have the advantage of contacting a dedicated support team to resolve their issues.

How to select an MSP that is right for your business

There are always risks involved when selecting a service provider, and IT is no different. When it comes to IT support, there is no one size fits all package, which is why we recommend working with an MSP who can provide your business with flexible solutions. Always ask which vendors they work with (e.g. Microsoft, Dell). If the MSP is only partners with 1-2 vendors, that’s a red flag because they are limited in the number of options they can provide you and they may end up trying to pigeonhole you into a solution that doesn’t align with your business objectives. We recommend asking the MSP what types of certifications their engineers have. Even though a company might have affiliations with several vendors, if their technicians don’t know how the products work, what good does it do?

With IT being the backbone of any small business, it’s important to select an MSP who truly understands your business objectives and views the relationship more like a partnership than an outsourced vendor. If you’d like to speak to Louisville Geek about IT support for your small business, head over to our contact page and a representative from Louisville Geek will be in touch within 24 hours.