Considering Microsoft Teams Phone for Your Business in 2024
Microsoft Teams Phone, a component of Microsoft 365, is designed to replace legacy phone systems with a modern, cloud-based telephony solution. As businesses increasingly rely on Microsoft Teams for collaboration, integrating its voice and video capabilities has become a logical next step. Whether you’re a small business or a growing enterprise, Microsoft Teams Phone can provide a flexible and scalable solution for your communication needs. Here’s what to consider before making the switch.
Benefits of Microsoft Teams Phone
Cost-Effective Options
Microsoft Teams Phone is competitively priced compared to traditional VoIP systems, making it an affordable solution for most organizations:
- Microsoft Teams Phone Standard: $8/user/month
- Microsoft Teams Phone with Calling Plan: $15/user/month
- Microsoft 365 E5: $57/user/month (includes advanced features)
Since it integrates directly with your existing Microsoft 365 subscription, there are no additional licenses to manage or software to install, reducing overhead.
Explore the features included in each package here.
Flexibility and Device Compatibility
Microsoft Teams Phone supports a wide range of hardware, including:
- Standard computer headsets, cameras, microphones, and speakers.
- Microsoft Teams-certified desk phones that function like traditional telephones.
This versatility allows businesses to tailor their setup to meet specific needs without locking into proprietary hardware.
Ideal for Small and Medium-Sized Businesses (SMBs)
Microsoft Teams Phone provides essential features that SMBs need without overwhelming users with unnecessary complexity. Key functionalities include:
- Making and receiving calls
- Call merging, transferring, and voicemail (with transcription)
- Auto attendant and call queues
- Apple CarPlay integration
- PSTN connectivity and direct routing
Additional benefits like CRM integration and seamless Microsoft 365 compatibility further streamline workflows, making it an efficient solution for daily operations.
Seamless Microsoft 365 Integration
For organizations already using Microsoft 365, Teams Phone offers a minimal learning curve. Unlike standalone VoIP systems with steep onboarding processes, Teams Phone integrates seamlessly into the tools your team already uses, enabling rapid adoption and increased productivity.
Challenges to Be Aware Of
Internet-Dependent Call Quality
As with any VoIP system, call quality is only as good as your internet connection. Businesses operating in areas with unreliable connectivity may experience inconsistent service.
Limited MSP Support for Some Issues
While a Managed Services Provider (MSP) can assist with many aspects of Microsoft Teams Phone setup and management, there are limitations:
What MSPs CAN Support
- Configuring call flows, queues, and hunt groups
- Adding or removing users/phone lines
- Device settings and SIP gateway configuration
What MSPs CANNOT Support
- For certain issues, businesses will need to contact Microsoft directly, including:
- Service outages
- Number porting challenges
- Utilizing non-approved SIP providers
Not Ideal for Specialized Use Cases
Microsoft Teams Phone may not meet the needs of call centers, hardware-integrated systems (e.g., door controls), or multinational companies operating in regions with voice service restrictions.
User Capacity Limits
Currently, Microsoft Teams Phone supports up to 300 users, making it better suited for SMBs rather than larger organizations.
Why Consult an MSP?
Before transitioning to Microsoft Teams Phone, it’s essential to evaluate your organization’s network and specific needs. An MSP can:
- Assess your network for compatibility
- Recommend solutions tailored to your business’s unique communication requirements
- Provide ongoing support for optimal performance
At Louisville Geek, we specialize in helping businesses adopt modern telephony solutions like Microsoft Teams Phone. Our team ensures your network is ready for the transition and provides comprehensive support throughout the process.
Final Thoughts
Microsoft Teams Phone is a powerful, cost-effective solution for businesses seeking to modernize their communication systems. However, its suitability depends on your organization’s specific needs and network infrastructure. By partnering with an experienced MSP, you can ensure a smooth transition and maximize the benefits of this innovative platform.
Ready to make the switch? Contact us today to discuss how Microsoft Teams Phone can elevate your business communications.
