How Louisville Geek Restored Police Department Email After CJIS Outage

Email Outage Disrupted Police Department Communications

In public safety, communication is mission-critical. Police departments rely on email not only for daily operations but also for coordinating investigations, dispatch, and emergency responses. When CJIS Solutions, a major email hosting provider for many law enforcement agencies, experienced a significant outage, it created widespread disruption.

Departments lost access to their emails for days, with no clear timeline for resolution. This outage left agencies struggling to communicate internally and externally, increasing risk to public safety and operational efficiency. Beyond being inconvenient, the outage endangered sensitive information and key operations, calling for prompt response.

Louisville Geek Migrated Local Police Department to Microsoft 365

Facing prolonged downtime and uncertainty, the City of Indian Hills Police Department reached out to Louisville Geek. Their leadership understood the importance of regaining control and minimizing operational impact. We quickly developed a migration strategy to move their email hosting away from CJIS Solutions onto Microsoft 365.

Microsoft 365 provides a cloud-based platform trusted by governments and public safety agencies worldwide. It offers high availability, robust compliance certifications, and scalable features designed to meet the complex needs of law enforcement. By migrating to Microsoft 365, the Louisville, KY based Police Department gains access to an email platform that is not only reliable but also constantly updated with the latest security and productivity enhancements.

Enhanced Security with Check Point Harmony Email Protection

In addition to hosting, securing email is vital. Law enforcement agencies face constant cyber threats such as phishing, malware, and ransomware that target email systems. Louisville Geek deployed Check Point Harmony Email Security to provide enterprise-grade protection.

Check Point Harmony includes advanced threat detection, real-time URL protection, and customizable policies to block suspicious emails before they reach users. It also provides daily quarantine summaries and admin controls to streamline management. This solution significantly reduces the risk of compromised accounts and protects sensitive departmental information.

Automated SaaS Backup Safeguards Critical Data

Data loss is a serious risk in any email migration or outage situation. To prevent accidental or malicious data loss, Louisville Geek implemented automated SaaS backup for all users. This backup service runs continuously in the background, capturing emails and files stored in Microsoft 365.

Automated backups protect against accidental deletions, ransomware encryption, or other threats that could impact data integrity. In the event of a data loss, administrators can quickly restore email or files, minimizing downtime and preserving mission-critical information.

Multi-Factor Authentication Adds a Layer of Security

To strengthen security further, we enabled multi-factor authentication (MFA) for every user account. MFA requires users to verify their identity through an additional method, such as a smartphone app or text message, whenever they log in.

This extra step prevents unauthorized access even if passwords are compromised, a crucial safeguard for sensitive police department email accounts. MFA supports compliance with security best practices and helps protect the department’s reputation and public trust.

The Risks of Relying on Antiquated Email Hosting Providers

Many municipalities and police departments continue to rely on legacy or niche email hosting providers simply because that’s where their systems have always been. Often, decision-makers hesitate to move due to concerns about the complexity, cost, or downtime involved in migration.

However, outages like the recent CJIS Solutions disruption clearly demonstrate the greater risks of sticking with outdated or unsupported providers. Prolonged downtime not only halts communication but also jeopardizes sensitive data, public safety, and overall operational effectiveness.

Modern platforms like Microsoft 365 offer proven reliability, continuous updates, and enterprise-grade security features designed to meet the demands of public safety agencies. While migrations require planning, the long-term benefits in uptime, security, and user experience far outweigh the temporary hassle.

Louisville Geek helps municipalities navigate these transitions smoothly and efficiently reducing risk, minimizing downtime, and providing ongoing support every step of the way.

Ready to Migrate Your Police Department Off CJIS Solutions?

If your police department still relies on CJIS Solutions and continues to experience email downtime or security concerns, you do not have to wait for a resolution. Louisville Geek has already helped one department make the switch smoothly and securely. We understand the urgency and unique compliance requirements of public safety agencies.

Our experienced team will work with your municipality or police department to plan and execute a fast, secure migration to Microsoft 365 with Check Point email security and comprehensive SaaS backup. We aim to minimize disruption, preserve your data, and empower your users with modern, secure email tools.

Visit our Contact Page to start your migration and secure your police department’s email today.

Your police department’s communication cannot afford extended downtime. Take control now with Louisville Geek’s trusted email hosting, security, and backup solutions built for law enforcement.