COVID-19 Update

Louisville Geek continues to serve our clients as we deliver phenomenal service throughout this crisis. We acknowledge that we are an extension of your company and are an integral part of how your business survives and remains hopeful for a return to normalcy. We are fortunate for your trust and do not take this responsibility lightly.

Below we outline how Louisville Geek can assist with a more permanent remote work force as well as share helpful links, FAQ and free resources.

We are better together!

FAQ

Has COVID-19 affected Louisville Geek’s IT support?

As an essential employer, we have had the honor and privilege to remain operational. This is a fact that we should all take pride in. Knowing that our hospitals, banks and other essential infrastructure have been maintained, in part, by Louisville Geek during this time.

We have kept our doors open, our clients supported and our teams very busy! Phase 1 doesn’t impact us in the same way it affects some other organizations, but it does mean we must add a few more precautions to keep everyone healthy at work.

Is Louisville Geek accepting new clients during this time?

Yes! As an essential services provider, Louisville Geek has remained open throughout the COVID-19 pandemic. During this time, we’ve brought on several new clients, many of whom needed our immediate assistance to assist their business with getting their employees properly setup at home. Today’s technology enables us to onboard most new clients without having to physically come onsite or meet in person. Meeting our new clients face to face and showing them around our office in Distillery Commons is a tradition we hope to continue once the pandemic subsides.

How are you handling onsite work?

We have made numerous policy changes to minimize face-to-face interaction to the greatest extent practicable, with meetings conducted by telephone or Internet whenever possible. Should an employee need to come onsite in order to resolve the issue, there are certain circumstances when an issue cannot be resolved remotely, we’ve provided all employees with masks, gloves and hand sanitizer, and require all employees follow all social distancing guidelines set forth by the CDC and the state of Kentucky.

Do you have any recommendations to offer businesses whose teams will be working from home on a long term basis?

Yes! We’ve written several articles related to our home-office hardware recommendations and staying secure while working at home.

Work From Home Hardware Recommendations

Preparing For a Successful Remote Working Procedure During COVID-19

Cyber Criminals Look to Exploit COVID-19 Curiosity

How has COVID-19 affected the availability of hardware and how are you all handling it?

Much like toilet paper and hand sanitizer, the availability of hardware during the early days of the quarantine became very difficult to procure as many businesses were left scrambling for laptops and other home hardware essentials. Thankfully, we were able to leverage our partnerships with some of the world’s largest hardware providers such as Microsoft, Lenovo, Dell and Tech Data to procure nearly 100% of our client’s orders. We are happy to report that we are finally starting to receive all of our back-ordered items, and the turnaround time on receiving equipment is being reduced seemingly on a daily basis.

Remote Work Resources

Louisville Geek outlines How to Prepare for a Successful Remote Working Experience

Work From Home Hardware Recommendations by Rob Diehl

Louisville Geek warns of Cybercriminals Looking to Exploit COVID-19 Pandemic

The Verge Guide to Working From Home

Why Are Some People Better at Working Home Than Others explained by the BBC

Louisville Geek Utilizes SharePoint and Other Microsoft 365 Applications to Assist During COVID-19 Pandemic

Offers

Louisville Geek can assist your company with deploying and implementing any of the below offers.

Atlassian

Altlassian, the collaboration and productivity software, is offering an assortment of their cloud products for free for teams up to 10.

Trello

Trello, a collaboration tool that organizes your projects into boards, is offering free educations one year subscriptions to Trello Business Class.

Intermedia

Intermedia is offering their AnyMeeting video conferencing and web service at no cost until December 31,2020.

Okta

Okta, an identity and access management company, is offering single sign on and MFA for free for 5 aps for all your users.

Microsoft Teams

Microsoft Teams is free for 6 months. For more information contact us here

Slack

Slack, a collaboration and conversation hub, is offering free upgrades to paid plans for teams working on research, response, or mitigation for the coronavirus pandemic.

ESET

ESET, an internet security company that offers anti-virus and firewall products, is offering a free extended 90 day trial.

Sophos

Sophos, a security and hardware company, is offering free remote security and virtual firewalls.

DropBox

DropBox, a file hosting service, is offering a free 3-month subscription.

DocuSign

DocuSign which manages electronic documents, is offering free access to their service.

LET US GUIDE YOUR COMPANY THROUGH COVID-19 CHALLENGES

Louisville Geek’s continuity advisors can assist you with a more permanent remote work force including hardware orders, software installations and security implementations. If you don’t have a remote plan in place, the time is now to connect with Louisville Geek.

SETUP YOUR REMOTE WORKFORCE

Company Statement

Louisville Geek is a privately-owned Information Technology company that provides comprehensive managed IT services for SMBs and organizations throughout Kentucky and the greater US.

IT Services

Enterprise Services
Cloud Services
Security
Network Management
Low Voltage Services
Web & Software Development
Disaster Recovery & Business Continuity